Privacy Policy

Last updated: November 2026

This Privacy Policy explains how INSURANT PTY LTD (ACN 700 509 931), which operates the Insurant platform at insurant.com.au (Insurant, we, us or our), collects, uses, discloses and protects your personal information when you use the platform through insurancemarket.com.au (Insurance Market). We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. The information we collect

We collect personal information that is reasonably necessary for us to provide our services and facilitate the products available through this platform. This may include:

• identity and contact details, such as your name, address, email address and phone number;
• information relevant to a quote or product, such as your property and residence details;
• payment-related information required to process a purchase;
• account information, such as login credentials and policy records;
• technical information about your use of the platform, such as device, browser and usage data collected through cookies and similar technologies.

2. How we collect it

We collect personal information directly from you when you obtain a quote, create an account, purchase a product or contact us. We may also collect information from the providers we work with and from third parties where you have consented or where otherwise permitted by law.

3. Why we collect, hold and use it

We collect, hold and use your personal information to:

• provide quotes and facilitate the products available through this platform;
• arrange and distribute products on behalf of the relevant providers;
• manage your account and respond to your enquiries;
• process payments and administer purchases;
• comply with our legal and regulatory obligations;
• improve our platform and services.

4. Who we disclose it to

We may disclose your personal information to:

• the relevant product providers and underwriters (including QBE Insurance (Australia) Limited) for the purpose of quoting, issuing and administering products;
• service providers who assist us in operating our platform and delivering our services, such as payment processors and technology providers;
• regulators, law enforcement or other parties where required or authorised by law.

Where your personal information is disclosed to a provider for the purpose of a product, that provider handles your information in accordance with its own privacy policy. We encourage you to review the relevant provider’s privacy policy for how it manages your information.

5. Overseas disclosure

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled consistently with the APPs.

6. Cookies and website data

We use cookies and similar technologies to operate the platform, remember your preferences and understand how it is used. You can control cookies through your browser settings, though disabling them may affect how the platform functions.

7. How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before actioning a request.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us and we will investigate. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on this page with the date it was last updated.

11. Contact us

For any privacy enquiries, access or correction requests, or complaints, please contact us at privacy@insurant.com.au.